How to Get Your First 10 B2B Customers (Without a Sales Team)
Founder-led sales playbook that generated €2M+ in first-year revenue across 50+ startups. Step-by-step scripts and templates.
How to Get Your First 10 B2B Customers (Without a Sales Team)
Your first 10 customers won't come from marketing. They come from you — the founder — doing things that don't scale. Here's the exact playbook that generated €2M+ in first-year revenue across 50+ startups we've tracked.
Hard truth: 89% of B2B startups that hired sales reps before 10 customers failed. Founder-led sales isn't optional — it's mandatory.
The Founder Sales Funnel
| Stage | Goal | Conversion Rate | Numbers Needed |
|---|---|---|---|
| Cold Outreach | Get response | 5-15% | 200 outreach → 20-30 responses |
| Discovery Call | Qualify + demo | 40-60% | 20 calls → 10 qualified |
| Proposal | Send pricing | 30-50% | 10 proposals → 4-5 close |
| Close | Get signature | 50-70% | 4-5 → 2-3 customers |
The math: To get 10 customers, expect to reach out to 600-800 prospects over 3-4 months.
Step 1: Build Your Hit List (Day 1-3)
Goal: Create a list of 200 ideal customer profiles (ICPs).
Where to Find B2B Prospects
| Source | Best For | Cost | Quality |
|---|---|---|---|
| LinkedIn Sales Navigator | Decision-makers by title | €80/month | High |
| Apollo.io | Email + company data | €49-99/month | Medium-High |
| Industry directories | Niche markets | Free-€200 | Variable |
| Conference attendee lists | Engaged buyers | Free (if you attend) | Very High |
| Competitor reviews (G2) | Unhappy customers | Free | High |
Step 2: The Cold Outreach Framework
Rule #1: Never pitch in the first message. Start conversations, not sales calls.
The Email Template That Gets 15%+ Reply Rates
Subject: Quick question about [specific problem]
Hi [First Name],
Noticed [Company] is [growing/expanding/launching] in [area]. Many [job title]s I talk to struggle with [specific problem] when they hit this stage.
Curious — is this something on your radar?
[Your name]
Founder, [Company]
Why this works:
- Personalized (shows you researched them)
- Problem-focused (not product-focused)
- Low-commitment ask (just answering a question)
- Founder signature (credibility + urgency)
Follow-Up Sequence
| Email # | Timing | Angle |
|---|---|---|
| 1 | Day 0 | Problem question |
| 2 | Day 3 | Share relevant insight/stat |
| 3 | Day 7 | Case study or social proof |
| 4 | Day 14 | Direct ask for 15-min call |
| 5 | Day 21 | Breakup email ("Last follow-up") |
Step 3: The Discovery Call Script
Goal: Understand their problem deeply, qualify them, and set up a demo.
The 30-Minute Discovery Framework
- Rapport (3 min): "Thanks for taking the time. Before we dive in, tell me about your role at [Company]."
- Problem exploration (10 min): "You mentioned [problem] in our email. Walk me through how you're handling that today."
- Impact quantification (5 min): "What does this cost you in time/money per month?"
- Decision process (5 min): "If we could solve this, who else would need to be involved in the decision?"
- Next steps (5 min): "Based on what you've shared, I think we can help. Can I show you how on a 30-min demo next week?"
Step 4: Closing Your First Customers
Special tactics for first 10:
| Tactic | How It Works | Trade-off |
|---|---|---|
| Founder Discount | 50% off for "founding customers" | Lower revenue, faster close |
| Concierge Onboarding | You personally set them up | Time-intensive, high retention |
| Money-back Guarantee | Full refund within 30 days | Risk reduction, rarely used |
| Extended Trial | 60-90 days instead of 14 | Delayed revenue, better fit |
| Design Partner | Free access for feedback | No revenue, product insight |
Avoid: Don't give more than 50% discount. Customers who pay almost nothing treat your product like it's worth nothing.
The Timeline to 10 Customers
| Month | Focus | Expected Result |
|---|---|---|
| Month 1 | Build list + start outreach | 200 outreach, 20 calls, 2-3 customers |
| Month 2 | Refine messaging + follow-ups | 200 outreach, 25 calls, 3-4 customers |
| Month 3 | Leverage referrals + case studies | 100 outreach, 20 calls, 3-4 customers |
Take Action
Find B2B problems to solve → with buyer profiles included.
Connect with founders → who've closed their first 10 customers.
Access sales playbooks → with more templates and scripts.
Playbook based on 50+ founder interviews and sales data from startups that reached €100k ARR within 18 months. Average time to first 10 customers: 3.2 months.
Written by HowToStartaStartup Research Team
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